Returns Policy
We assist our customers with their returns service, which operates to deliver a seamless experience for everyone. Although our staff members handle numerous tasks, we promise to respond to your inquiry at the earliest opportunity.
Kindly note: The team will not permit any abusive treatment directed at our staff. Let’s all #BeKind.
Return an Online Purchase
Your entire purchase can be returned within 28 consecutive days after the date of your order. Quick processing of your return depends on your returning all items in their initial sealed packages in their unused state. The enclosed parcel needs to contain the following information:
Important Exceptions:
Health and hygiene standards require selected items to be non-refundable except when their faulty condition is proven. These include:
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Opened food, beverage, or liquid products
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Pharmaceuticals (where the seal is broken)
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Pierced jewellery
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Underwear or swimwear (if the hygiene label has been removed)
After we receive your returned items, we issue refunds through your original payment system within 10 days. We will get back to you when your refund reaches completion.
Return Process
Additional security can be achieved by using tracked delivery for your returns along with tracking information retention. You may select from any courier service to perform the delivery.
The warehouse remains restricted to the public so returns must not be mailed there.
Our returns address is:
NestlyHome
[Insert correct return address here]
Return an In-Store Purchase
Customers who made purchases in any of our retail locations can return unused items or make exchanges starting from the day of purchase for up to 28 days. Send your item to our processing department using its original packaging and keep the products in salable condition while providing proof of purchase. Certain items like products for health and hygiene cannot be returned except in cases of notified faults. These items include:
Returns of items bought in multi-buy packages need to include all items from the package. Our return policy excludes refunds and exchanges for the specified products:
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Gift cards
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eGift cards
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Domestic SIM cards
The refund rules of our Clothing and Home stores match this policy exactly. The exchange process for our £1 bags remains available at any time throughout the 12 months when accompanied with the original receipt.
Exchanges and Refunds
Online Orders: The address mentioned earlier serves as the point for return deliveries. Keep all returned items away from our retail stores because they must go to the specified mail address.
In-Store Purchases: This policy maintains your rights that originate from legislation. Feel free to contact us directly if you have any queries or need added help with your goods or services. We're here to help!
Your Statutory Rights
All products can be returned at any of our business locations. When you want your refund or exchange, you should present both the item and its initial purchase documentation.
