Need Help? We’re Here for You!
NestlyHome works to provide uninterrupted shopping transactions to its customers. Our customer support team exists to assist you in all matters related to orders, products, and deliveries. Our comprehensive sections provide the help you seek so you can contact us directly if more assistance is needed.
Frequently Asked Questions (FAQ)
Can I purchase in bulk from NestlyHome?
The system at NestlyHome enables businesses to obtain bulk purchases through specific arrangements. Large business or event buyers should reach out to our team so we can furnish more details and custom pricing options.
Is there a minimum order?
The company does not require any specific order quantity for UK mainland package delivery. Our service allows customers to request any order volume with shipment addressed to their specific location.
How much do I need to spend for free UK delivery?
Free UK mainland shipping comes with purchases exceeding £50. If you order products that cost over £100 for delivery to Northern Ireland and the Republic of Ireland, then you will receive free shipping.
How do I sign up for an account?
The signup process starts at our website where you should select the "Sign Up" button. Your account creation requires basic detail entry, which turns you into an active shopping customer.
Do I save money buying larger quantities?
The benefit of buying in bulk quantity is acquiring better prices on products. Multiple items within our product range come with price cuts when bought in greater quantities. The available discounts for selected items become visible during cart additions.
How can I view prices?
The site displays all prices to users who have registered. Users who have not registered can establish an account immediately to view product prices together with available discounts.
Do you ship internationally?
Our company provides delivery services throughout international locations. We suggest you use your shipping agent when placing international orders, but we provide shipping quotation services and customs commercial invoices for your convenience.
Can I return items?
You have the option to return items which you receive within a 14-day delivery period. Reach our customer service team to start the return procedure. Customers may initiate returns when their products remain unused while in their original packing and preserved in sellable form.
How do I report damaged or missing items?
Notify our customer service promptly in case you observe delivery-related damage or any missing items. The claims procedure for damaged goods requires you to show us photographs which help us with our assessment. You can generate support requests using your account platform or by contacting our team via email.
Can I add more items to an existing order?
Placing an order through our system blocks further additions to the selected items. You can make separate orders for additional items because we will unite the shipping costs when feasible.
How do I make a payment?
Our site allows secure online payments through Visa, MasterCard, American Express as well as PayPal. Big orders can be paid through bank transfer as an alternative payment option. Your order payments get processed after we verify the confirmation.
Can I collect my order?
Our company presently does not provide collection service to our customers. Your orders get delivered straight to the given shipping destination.
How do I cancel my order?
Contact us straight away if you require order cancellation. Customer orders receive processing for cancelling within 24 hours, yet cancellation cannot proceed after items get shipped from our facility. The complete cancellation and return policy details are specified in our Terms and Conditions section.
What is the delivery time?
The order processing period ranges from one to three business days. The delivery period depends on your delivery address, together with your order size. After order dispatch, you will get access to tracking information through a tracking number.
How do I get a refund if I paid by bank transfer?
Email us the details of your bank account for bank transfer payments and we will provide your refund through this method during 3-5 business days.
Do you offer drop shipping services?
Our business operation does not include drop shipping services at present. Our team will study possible customised options for big business orders, but drop shipping services are unavailable at this time. Our team will provide additional details if you get in touch with us.
What should I do if I receive the wrong item?
You need to reach out to us right after receiving a different product from your order. The quick resolution of any issue depends on your detailed inputs along with photographic evidence.
How do I access my invoices and order details?
After successfully logging into your account, it becomes possible to access and print invoices or order documents. The order documents can be found both in your email inbox and in your account after confirmation.
What happens if I miss my delivery?
Get in touch with us immediately after a delivery is missed so we can arrange a new delivery date. Our company levies re-delivery fees if delivery staff fails to finish their work because of customer mistakes.
Can I use your product images and descriptions for my website or product listings?
The company supports customers in developing their descriptions and images to maintain originality in their work. People can take product details from our site, yet we prohibit complete copy-paste of our content for business use.
How can I contact customer service?
Customers can access our customer service support through their account portal by creating support tickets or by contacting support@nestlyhome.co.uk via email. The support team will respond to requests during the standard 1-2 business days working time.
