Delivery Information
Our company NestlyHome constantly works to provide superior shopping services to our customers. We provide all the information regarding our delivery services explained below:
UK Mainland Delivery
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Standard Delivery
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Next Day Delivery
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Free on orders over £60
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£4.95 on orders below £60
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Customers who order before 9 pm between Monday and Thursday must wait for their Next-Day delivery. The cut-off time for receiving Next-Day delivery extends to 6 pm during Friday through Sunday.
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The delivery service for UK Mainland customers involves Next Day Delivery.
Northern Ireland, Highlands, and Non-Mainland Areas
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Standard Delivery
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Free on orders over £50
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£12.95 on orders below £50
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Estimated Delivery Time: 3-5 working days
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Some parts of the Scottish Highlands together with other specific locations may lead to extended shipment durations.
International Shipping
Additional Delivery Services
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Timed Delivery:
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During the checkout process, customers can select from AM delivery between 9 am to 1 pm, PM delivery between 1 pm to 5 pm, and Saturday delivery. Time-based delivery services depend on your specific delivery address.
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Priority Delivery:
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Handball Services:
Processing & Delivery Timescales
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Orders sent before 10 am receive processing time of 24-72 hours. Your order will need extra time before completion when we experience high demand.
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UK Mainland: Dispatched within 24-72 hours.
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Customers located in Northern Ireland, together with Scottish Highlands alongside Channel Islands and Offshore Islands should expect 3-5 working days for shipment delivery.
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International Orders: Shipping to Europe requires between 5 to 10 operating days for delivery. Other international destinations may vary.
Please note that we do not process orders over the weekend.
Receiving Your Order
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Correct Delivery Address: Ensure that your delivery address contains precise information because any mistakes might lead to additional delivery costs. Re-routing together with subsequent re-delivery of a package can result in additional charges when you supply incorrect delivery information.
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Pallet Deliveries: The driver will place pallets near the most accessible location at delivery points. You must handle the pallet or obtain a tail-lift service to get the pallet inside.
Tracking Your Order
Shortages and Damages
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We take every measure to deliver goods without damage, but in case your order gets damaged during delivery, please save all documentation and contact us within three working days.
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Please contact us without delay when you note a missing item by using either phone or email.
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All shortage claims and damage reports need to be submitted to Red Dot Thailand within three working days after the delivery dates.
Please Note
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The delivery driver could send unclaimed parcels back to their local depot whenever recipients fail to take delivery. Redelivery charges may apply.
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Changing delivery information after order placement requires extra fees, which extend the delivery duration.
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The delivery process requires you to make sure the path remains unblocked to allow access. Report any access limitations before placing an order because this will help prevent extra delivery expenses.
You can reach our customer service group through +41 71 227 76 90 or reach us by email at support@nestlyhome.co.uk
